Terms and Conditions
a) Transfer —a one-way trip; from point A to point B only. The customer selects the quantity, capacity, pick up and drop off locations, and pick up time.
b) Charter —a round trip; from point A to point B and return. The customer selects the quantity, capacity, pick up and drop off locations, and pick up and drop off times.
Read over important information in the F.A.Q. section to help guide you through the bus charter process.
Browse through the site and determine which type of service would be best for you.
Also, look for any specials or charter packages that might suit your needs.
Fill out the instant quote form and if the quote is agreeable to you, continue with the process and reserve your trip.
If your travel needs require special arrangements or your destination is currently not available online please contact customer service or 1-866-GO-BUSES (462-8737) and speak to a customer care specialist.
If you violate any of the Terms & Conditions, Gold Coach may terminate your use of this site, take appropriate legal action against you, cancel your reservations, or prohibit and future affiliation with Gold Coach.
Final payment is due upon confirmation of your on-line reservation. Any arrangement made through e-mail or customer care specialist, require a 20% deposit and the balance, in full, is due four weeks prior to the trip. If full payment is not received within these guidelines, your reservation will not be guaranteed. Gold Coach accepts Visa, MasterCard, Discover and American Express. Personal and bank checks are only accepted when reservations are made through 1-866-GO-BUSES (462-8737).
Gold Coach welcomes your business and understands there are situations when you may need to cancel or reschedule your trip. Prior to 30 days, Gold Coach will refund your full payment/deposit.
30-8 days: 25% cancellation fee
7 days or less: full amount of the trip
Gold Coach determines the Rate for the trip based on the information provided by the customer. Any changes in itinerary may result in additional charges. The customer will be notified regarding any charges prior to the trip departing. For reservations made through customer care specialist, a complete itinerary must be submitted at the time the reservation is made. This information will be forwarded to your bus operator and will be executed fully. All changes must be made with a customer care specialist at 1-866-GO-BUSES (462-8737). Any additional costs such as parking, driver room and driver gratuity are not included in your quote. The chartering party will also be responsible for any unforeseen additional fees. The credit card, on file, will be charged for any additional waiting time and/or additional hours requested by the chartering party not included in the original reservation.
A customer may only request any change in the itinerary by calling 1-866-GO-BUSES (462-8737) and speaking to a customer care specialist. Rates for changed itineraries are not guaranteed at previously quoted rates. All reservations may be re-quoted according to the revised itinerary
Gold Coach is not responsible for delayed arrival time due to unforeseen circumstances, i.e. weather, accidents, road construction, other. Drivers are required by law to drive at the prescribed rate of speed in conjunction with the safest operation of the bus. Traffic, weather, and bad road conditions are out of the control of Gold Coach and its vendors.
The vendors’ equipment is thoroughly inspected prior to travel to ensure safe and reliable service. If a breakdown occurs (out of the control of the Gold Coach and its vendors), the vehicle sent to replace the original one may contain different amenities. Requests for certain amenities will be honored to the best of Gold Coach abilities but cannot be guaranteed. Gold Coach guarantees the vehicles provided will accommodate the number of passengers specified in the reservation/confirmation. The cost of repairing damage to buses resulting from acts of individuals in the charter group shall be charged to the credit card on file, belonging to the chartering party. This includes any excessive cleaning needed due to the returning condition of the bus.
Gold Coach strictly adheres to all US Department of Transportation safety regulations. http://www.dot.gov. If you require a reservation that includes driving long distance without stopping, an option of a second driver is available. Please contact a customer care specialist at 1-866-GO-BUSES (462-8737).
a) It is at the bus driver’s discretion if any passenger is considered unacceptable. Some examples of unacceptable passengers are individuals who are heavily intoxicated, under the influence of an illegal substance, or hostile. The driver will determine if that individual will be allowed to board the bus.
b) Passengers are not allowed to interfere with the driver’s ability to perform his duty safely. They are also not allowed to negotiate services with their driver outside their contract. No communication with driver regarding future transportation needs will be tolerated. Any possession of firearms, fireworks, explosions, alcohol or illegal substances (whether in personal belongings or on the person) is strictly forbidden on the bus.
Neither Gold Coach nor its vendors assume any responsibility for any personal property during the trip or left behind after completion of the trip. Passenger baggage shall be placed in the available accommodations. Personal property will be handled at passenger’s own risk.
Gold Coach or its vendors will not be held liable for failure or delay in performing duties and obligations set in the contract, if the delays/failures are due to natural disasters, strikes, lock-outs, or any transportation disturbances.
The materials on this site are provided “as is” without any expressed or implied warranty of any kind. Gold Coach disclaims all warranties, expressed or implied, including but not limited to, warranties of merchant liability, fitness for a particular purpose, no infringement of intellectual property, or violation of rights. Gold Coach and its vendors do not warrant or make any representations regarding the accuracy, completeness, or reliability of the materials on this site, including the information, text, graphics, links, and other items contained within these materials. Gold Coach may make changes to the materials provided on this site, or to the products described therein, at any time without notice. Gold Coach has no obligation to update the materials on this site.
You acknowledge and agree that, in no event, shall Gold Coach nor their vendors be liable in any event or for any reason, either directly or indirectly, including breach of contract to the other party or any third party for any special, indirect, incidental, exemplary or consequential damages or loss of profits arising out of this agreement, or punitive damages even if these damages were foreseeable or the company or vendor has been advised of the possibility of these damages. It’s expressly agreed that neither Gold Coach nor the vendor under any circumstance will be liable to any party for an amount greater upon the single bus charter fee for the day in question. These limitations shall not apply where expressly prohibited by law.
Do not assume your bus will be handicap accessible unless arrangements are made through a customer care specialist at 1-866-GO-BUSES (462-8737). Any chartering group that requires an ADA accessible bus is requested to contact a customer care specialist.
Rate quotes during the confirmation process are subjected to change.
Changes in federal, state, or local laws or regulations or market conditions during the period from the date of confirmation to the date of the trip.
This agreement constitutes the entire agreement between the Gold Coach vendors, and customers and supersedes all other agreements, either verbal or written in respect to any subject matter.
a) Our company policy is to only work with companies with a minimum insurance liability of $5,000,000.
b) Any charter bookings that will carry over into the next day must call and book with a customer care specialist.
c) Our company currently provides services troughout the United States and Canada.