TERMS AND CONDITIONS



Read over important information in the F.A.Q. section to help guide you through the bus charter process.

Browse through the site and determine which type of service would be best for you.

Also, look for any specials or charter packages that might suit your needs.

Fill out the instant quote form and if the quote is agreeable to you, continue with the process and reserve your trip.

If your travel needs require special arrangements or your destination is currently not available online please contact customer service or 1-866-462-8737 and speak to a customer care specialist.

The terms for using the GOLD COACH website is contingent with agreeing upon the company's Privacy Policy.

Your acceptance of the terms is also your consent to the information practices in our Privacy Policy. This agreement is entered into between GOLD COACH and the customer.

payment is due upon confirmation of your Reservation. A deposit of a 25% is required to hold your reservation and the balance, in full, is due two weeks prior to the trip. If full payment is not received within these guidelines, your reservation will not be guaranteed. GOLD COACH accepts Visa, MasterCard, Discover and American Express Personal and bank checks

GOLD COACH welcomes your business and understands there are situations when you may need to cancel or reschedule your trip. Prior to 30 days, GOLD COACH will refund your full payment/deposit.

Cancellations from:
30-8 days: 25% cancellation fee will apply
7 days or less: full amount of the trip

GOLD COACH determines the Rate for the trip based on the information provided by the customer. Any changes in itinerary may result in additional charges. The customer will be notified regarding any charges prior to the trip departing. A complete itinerary must be submitted at the time the reservation is made. All changes must be made with a customer care specialist at 1-866-462-8737 Any additional costs such as parking, driver room and driver gratuity are not included in your quote. The chartering party will also be responsible for any unforeseen additional fees. The credit card, on file, will be charged for any additional waiting time and/or additional hours requested by the chartering party not included in the original reservation.

A customer may only request any change in the itinerary by calling 1-866-462-8737 and speaking to a customer care specialist. Rates for changed itineraries are not guaranteed at previously quoted rates. All reservations may be re-quoted according to the revised itinerary

GOLD COACH is not responsible for delayed arrival time due to unforeseen circumstances, i.e. weather, accidents, road construction, other.

Equipment is thoroughly inspected prior to travel to ensure safe and reliable service. If a breakdown occurs (out of the control of the GOLD COACH), the vehicle sent to replace the original one may contain different amenities. Requests for certain amenities will be honored to the best of GOLD COACH abilities but cannot be guaranteed. GOLD COACH guarantees the vehicles provided will accommodate the number of passengers specified in the reservation/confirmation. The cost of repairing damage to buses resulting from acts of individuals in the charter group shall be charged to the credit card on file, belonging to the chartering party. This includes any excessive cleaning needed due to the returning condition of the bus.

GOLD COACH strictly adheres to all US Department of Transportation safety regulations. http://www.dot.gov. If you require a reservation that includes driving long distance without stopping, an option of a second driver is available. Please contact a customer care specialist at 1-866-462-8737

Passengers are not allowed to interfere with the driver's ability to perform his duty safely. They are also not allowed to negotiate services with their driver outside their contract. Passengers who are heavily intoxicated, hostile, or under the influence of any substance, the driver will determine if that individual will be allowed to board the bus.No communication with driver regarding future transportation needs is allowed. Any possession of firearms, fireworks, explosions, alcohol or illegal substances (whether in personal belongings or on the person) is strictly forbidden on the bus.

GOLD COACH does not assume any responsibility for any personal property during the trip or left behind after the completion of the trip. Passenger baggage shall be placed in the available accommodations. Personal property will be handled at passenger's own risk.

GOLD COACH will not be held liable for failure or delay in performing duties and obligations set in the contract, and neither party shall be deemed in breach of contract, if the delays/failures are due to natural disasters, strikes, lock-outs, any transportation disturbances, legal or regulatory conflicts, or any actions reasonably out of the control of such party.

Do not assume your bus will be handicap accessible unless arrangements are made through a customer care specialist. Any chartering group that requires an ADA accessible bus is requested to contact a customer care specialist.

Quotes are subject to change and are not guaranteed until a confirmed reservation is made

a) Customers will not be able to change the date of trips after using the instant quote form. They will have to call a customer care specialist at 1-866-462-8737

b) Our company currently provides services in the entire state of Florida, New York, and the entire tri-state area,