Terms & Conditions

General Terms:

Gold Coach reserves the right to lease equipment from other companies to fulfill this agreement. Gold Coach is not liable for loss of time or revenue due to mechanical failure or inclement weather. Gold Coach is not responsible for personal belongings left on the vehicle during or after the trip. Gold Coach maintains discretion in regard to refunds due to absence of or failure of amenity equipment such as VCR, DVD player, sound system/ PA system. Use of alcohol, controlled substances or tobacco is prohibited on all vehicles at all times.

Cancellation Policy:

Gold Coach welcomes your business and understands there are situations when you may need to cancel/reschedule your trip. Cancellation of your contract prior to 30 days, Gold Coach will refund your full payment/deposit. Cancellations from 30-8 days are subject to a 25% cancellation fee. For cancellations 7 days or less, chartering party will forfeit full amount of the trip.

Driver/Tour Guide Accommodations

Chartering party is responsible for all driver/tour guide accommodations for overnight trips.

Itineraries

Chartering party is responsible to forward a detailed itinerary 2 weeks prior to departure date. Additional charges may apply if the itinerary differs from the original service request. Changes in the service agreement without written consent by Gold Coach may result in additional charges billed to the chartering party. Delay in return time from destination in excess of 30 minutes and/or overtime may be billed to the chartering party at a rate of $118.00 per hour.

Additional Fees

Chartering party is responsible for parking fees and tolls. They are not included in price of trip unless otherwise noted in service agreement. Chartering party is responsible for any cleaning fees, damage or repairs to the vehicle during the charter/transfer period.